Repair Service

Important notice before requesting repair service

• Autonics offers repair service for all products
• In South Korea, contact the customer service center at 1588-2333, and select option 2
• Please check the FAQ section for similar problems before requesting repairs
• Please back up any product settings as they may be reset during repair
• You can check the status of your repairs through [My Autonics > Repair Status] page

Requesting repair service

• 

  You can request repair service by visiting Autonics
  dealers or our customer service center

• 

  You can request repair service by mail-in
  (Prepaid shipping by customer)

• 

  Before mailing your product,
  please make sure to include the details of the
  problem and your contact information.

Repair service time

• The repair service normally takes about 2 to 3 working days after receiving the product. If additional parts are required the service time may take up to 10 working days.
• Repair may not be possible if damage to the product is too severe.

Repair service process

Global Service

• You can receive technical support, visit service, repair service and more at our locations around the globe.
• Please check the global service network information for available regions. For details please contact the local branch office.
• You can request repair service through an Autonics dealer or Autonics branch office for products purchased outside Korea.
• Global Service Network