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Autonics Product Repair

Product Repair Request

Repair Service

Product replacement / Refurbished products

If the product is used under normal operating conditions and within the covered warranty period but cannot be repaired due to performance failures.

Not repairable

If the product fails warranty requirements or meets any of the conditions below:

  • The problem may reoccur after repair
  • The product or parts have been discontinued
  • The product cannot be used after disassembly

Important notice before requesting repair service

  • Autonics offers repair service for all products
  • In South Korea, contact the customer service center at 1588-2333, and select option 2
  • Please check the FAQ section for similar problems before requesting repairs
  • Please back up any product settings as they may be reset during repair
  • You can check the status of your repairs through [My Autonics > Repair Status] page

Requesting repair service

  • You can request repair service by visiting Autonics
    dealers or our customer service center

  • You can request repair service by mail-in
    (Prepaid shipping by customer)

  • Before mailing your product,
    please make sure to include the details of the
    problem and your contact information.

Repair service time

  • The repair service normally takes about 2 to 3 working days after receiving the product. If additional parts are required the service time may take up to 10 working days.
  • Repair may not be possible if damage to the product is too severe.

Repair service process

When requesting visit or mail-in repair service
  • Pictogram

    Customer

  • Pictogram

    Customer service center

  • Pictogram

    Product repair

  • Pictogram

    Customer

Check repair status on [My Autonics > Repair Status]

Global Service

  • You can receive technical support, visit service, repair service and more at our locations around the globe.
  • Please check the global service network information for available regions. For details please contact the local branch office.
  • You can request repair service through an Autonics dealer or Autonics branch office for products purchased outside Korea.
  • Global Service Network
Global service status
Country Contact information Email address
Korea 82-1588-2333 as@autonics.com
China 86-21-573-8216-1900 China@autonics.net
Japan 81-265-79-8552 sales@maruyasu-elc.co.jp
India 91-22-2781-4305 india@autonics.com
Indonesia 62-21-8088-8815 indonesia@autonics.co.id
Malaysia 60-3-7805-7190 malaysia@autonics.com
Vietnam 84-8-3771-2662 vietnam@autonics.com
Russia 7-495-660-10-88 russia@autonics.com
Türkiye 90-216-365-9117 infotr@autonics.com
USA 866-862-2602 sales@autonicsusa.net
Mexico 52-55-5207-0019 informes@autonics.com
Brazil 55-11-2307-8480 vendas@autonics.com.br
German 49-69-242-992-32 germany@autonics.com
Korea
Korea Service status
Contact information 82-1588-2333
Email address as@autonics.com
China
China Service status
Contact information 86-21-573-8216-1900
Email address China@autonics.net
Japan
Japan Service status
Contact information 81-265-79-8552
Email address sales@maruyasu-elc.co.jp
India
India Service status
Contact information 91-22-2781-4305
Email address india@autonics.com
Indonesia
Indonesia Service status
Contact information 62-21-8088-8815
Email address indonesia@autonics.co.id
Malaysia
Malaysia Service status
Contact information 60-3-7805-7190
Email address malaysia@autonics.com
Vietnam
Vietnam Service status
Contact information 84-8-3771-2662
Email address vietnam@autonics.com
Russia
Russia Service status
Contact information 7-495-660-10-88
Email address russia@autonics.com
Turkey
Turkey Service status
Contact information 90-216-365-9117
Email address infotr@autonics.com
USA
USA Service status
Contact information 866-862-2602
Email address sales@autonicsusa.net
Mexico
Mexico Service status
Contact information 52-55-5207-0019
Email address informes@autonics.com
Brazil
Brazil Service status
Contact information 55-11-2307-8480
Email address vendas@autonics.com.br

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